Recently one of our private equity clients asked us to apply our lean business process thinking to improve the effectiveness and cycle time of one of their portfolio company’s customer project estimating process.
A Flow Consulting partner facilitated a team approach that focused on the following principles:
- Eliminating the non-value added time
- Eliminating all redundant activities
- Automating where possible
- Only working on value added activities
Within two months, the estimation process cycle time had been halved, and customers immediately discerned a more responsive approach to their requests.