Business Issue Auto Manufacturer R&D suffered from poor vendor on-time delivery and communications. Approach Used Selected and implemented Web-based PO collaboration tool that allowed buyers to focus on exceptions instead of chasing suppliers for information. Results Supplier PO confirmation improved from average of eight business days to less than 36 hours, and … [Read more...]
Business Process Improvement Case Studies
Lengthy Order–to–Customer Cycle Time
Business Issue Large supplier of aftermarket automotive solutions was consistently failing to meet customers cycle time requests. Customer expected 4-6 weeks total cycle time and the manufacturer took 60 days just to get the paperwork from customer order to the shop floor. Approach Used Flow Consulting facilitated a kaizen using a cross-functional team from Operations, Engineering, Customer … [Read more...]
Excessive Sales Force Turnovers
Business Issue More than 1400 annual openings were occurring in a sales force due to aggressive growth plans, acquisitions and typical turnover. Each opening averaged more than 40 days from the time of the opening until the position was filled. In some cases, sales call commitments to partners were not being met and substantial penalties were being assessed. Approach Used Flow … [Read more...]
Recovering Company Owned Rental Equipment
Business Issue A large cable TV provider was experiencing extremely poor recovery rates (65 percent) on $300 digital boxes when subscribers moved out of the system or dropped their service. Approach Used Flow Consulting implemented a kaizen session to gather the data and processes within the seven different regions, map the current processes, develop ideal processes, and implement revised … [Read more...]
Product Specs/Customer Timing for Technology Start Up
Business Issue A technology start–up division of a major U.S. manufacturer needed clear definition of product specifications to meet customer needs and to better understand the timing of customer requirements. Approach Used Flow consultants collected extensive customer information through face-to-face and telephone interviews and electronic and web-based surveys. This database of information … [Read more...]
Reducing Quality-Related Customer Complaints
Business Issue A producer of rubber products for the O.E.M. marketplace needs to reduce quality-related customer complaints significantly by the end of 2015. Flow Consulting was asked to find a solution. Approach Used
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Structured an improvement-cycle using the DMAIC approach.
Worked with company leadership to build and train a cross-functional team to understand and … [Read more...]