Business Issue A high-end consulting firm for the architecture, engineering and construction industries experienced a large increase in their estimating process cycle time. Approach Taken A Flow Consulting partner facilitated a team approach that illustrated the large amount of non-value added time while moving the team toward focusing on moving through the process working on value-added steps … [Read more...]
Information Technology Case Studies
Business Issue A premium brand consumer-product company had a failed implementation of Salesforce.com. The reasons for the failure were due to several issues including:
Lack of adoption by the outside sales representatives.
High error rate with data synchronization between Salesforce.com and the company’s ERP system.
Poor performance with the synchronization interface.
Inadequate … [Read more...]
Business Issue Two industrial supplies distribution companies in France had merged but failed to properly integrate IT systems causing extensive customer service disruptions. Approach Used Flow performed a post mortem on the failed integration and presented management recommendations for an IT support system accessible to all employees, realigning employees and a … [Read more...]
Business Issue Oil and gas exploration and production company needed to gain control of spending in the oil fields for better management and analysis. Approach Used Selected and implemented invoice approval and workflow system that integrated several legacy ERP systems accessible via various remote applications such as telephones, remote laptops and public … [Read more...]