Business Issue The new CEO of a design-to-order higher-technology company has been facing eroding margins because of intense pressure on the bottom-lines of its customers. The new CEO needed a quick assessment of potential savings in his purchased materials and specific recommendations for implementation. Approach Used Flow consultants began with a quick and hard-hitting analysis of the … [Read more...]
All Case Studies
Material Shortages
Business Issue An automation company was facing constant material shortages and increasing costs of purchased materials. Approach Used An intensive 2-day Procurement Snapshot was performed, which included interviews, personnel assessment, cost-data analysis and process reviews Several key problem areas were identified Engineering and Purchasing employees were … [Read more...]
Lengthy Order–to–Customer Cycle Time
Business Issue Large supplier of aftermarket automotive solutions was consistently failing to meet customers cycle time requests. Customer expected 4-6 weeks total cycle time and the manufacturer took 60 days just to get the paperwork from customer order to the shop floor. Approach Used Flow Consulting facilitated a kaizen using a cross-functional team from Operations, Engineering, Customer … [Read more...]
Excessive Sales Force Turnovers
Business Issue More than 1400 annual openings were occurring in a sales force due to aggressive growth plans, acquisitions and typical turnover. Each opening averaged more than 40 days from the time of the opening until the position was filled. In some cases, sales call commitments to partners were not being met and substantial penalties were being assessed. Approach Used Flow … [Read more...]
Recovering Company Owned Rental Equipment
Business Issue A large cable TV provider was experiencing extremely poor recovery rates (65 percent) on $300 digital boxes when subscribers moved out of the system or dropped their service. Approach Used Flow Consulting implemented a kaizen session to gather the data and processes within the seven different regions, map the current processes, develop ideal processes, and implement revised … [Read more...]
Due Diligence and Follow-up Plan To Achieve Growth Goals
Business Issue A private equity firm asked Flow Consulting for an assessment and a project plan with payback for improving performance in areas identified for improvement. Flow Consulting performed an operations assessment for a private equity client last year at a manufacturer supplying key components for the trucking and fire truck industry. Approach Used During the assessment phase, Flow … [Read more...]
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