Unmet Expectations

Late purchases reduced by more than 80 percent.

Case Studies

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Business Issue

New Purchasing manager in complex industry was not meeting expectations of the hiring manager even though the work history of the new purchasing manager had been excellent.

Approach Used

Flow consultants interviewed the hiring manager and the new manager. They were then able to identify the gaps in performance expectations and the specific action plans of the new manager. Flow consultants coached the new manager in specific techniques to help him meet the expectations of the hiring manager.

Results

The new Purchasing Manager is now considered one of the top two managers onsite at his level, and he has reduced late purchases by more than 80 percent. In addition, he has built an organization that is now considered the best organization within the business.