Recovering Rental Equipment

Annual savings in excess of $7 million per year.

Case Studies

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Business Issue

A large cable TV provider was experiencing extremely poor recovery rates (65 percent) on $300 digital boxes when subscribers moved out of the system or dropped their service.

Approach Used

Flow Consulting implemented a kaizen session to gather the data and processes within the seven different regions, map the current processes, develop ideal processes, and implement revised processes to deliver return rates exceeding 90 percent.

Results

Achieved more than 90 percent return rates within 60 days of the kaizen session approach, resulting in annual savings to the region in excess of $7 million per year.